How long does a typical service appointment take?

The length of each service appointment can differ based on the specific needs of the task at hand. Generally, appointments range from 30 minutes to 2 hours. Our aim is to work efficiently without compromising the quality of service, ensuring that we thoroughly address all your tech concerns and answer any questions you may have.

Do you provide support for both Windows and Mac computers?

Yes, we provide support for both Windows and Mac operating systems. Our team is knowledgeable in a variety of operating systems to cater to your specific needs.

Is my data safe with your services?

Absolutely. Protecting your privacy and ensuring the safety of your data is our top priority. We follow strict data protection protocols and only access files necessary for the service provided.

Do you offer remote support services for quick or minor issues?

Yes, we provide remote support services for issues that can be resolved without an in-person visit. This is a convenient option for quick fixes, software troubleshooting, or guidance on using a device or application. Remote support can be arranged via phone or video call, and we use secure software to ensure your data privacy and system security during these sessions.

Do you offer any services for smartphones and tablets?

Yes, we provide setup and support services for a range of mobile devices, including smartphones and tablets. This includes help with configuration, app installations, and usage guidance.

Can I request a service not listed on your website?

Definitely! If you have a specific tech need not listed, please reach out to us. We are happy to discuss your requirements and how we can assist you.

Can you assist with technology beyond computers, like smart home devices or entertainment systems?

Yes, we offer support for a wide range of technology beyond traditional computers. This includes setting up and troubleshooting smart home devices like thermostats, smart speakers, and security systems, as well as assistance with home entertainment systems like smart TVs and streaming devices. Our goal is to help you seamlessly integrate technology into your daily life.

What happens if an issue cannot be resolved in a single visit?

In the rare event that we're unable to resolve an issue in a single visit, we will schedule a follow-up appointment at your earliest convenience. Our commitment is to provide effective solutions, and if necessary, we will conduct additional research or bring in specialized equipment or software to address the problem. There will be no additional charge for this follow-up if it relates to the same issue.