Terms of Service

Effective Date: April 4, 2025

These Terms of Service govern the use of technology support services provided by Golden Age Tech Support, LLC (“we,” “our,” or “us”). By scheduling an appointment or using our services, you agree to these terms.

1. Services Provided

Golden Age Tech Support, LLC offers:

  • In-home and virtual tech support

  • Device troubleshooting and setup

  • Software installation and optimization

  • Wi-Fi, email, and general technology assistance

A full list of services is available on our website.

2. Appointment Policy

  • Appointments must be scheduled in advance through phone, email, or our website

  • Cancellations must be made at least 24 hours in advance to avoid a cancellation fee

3. SMS Terms & Messaging Policy

By providing your phone number and opting in, you agree to receive SMS messages from Golden Age Tech Support, LLC, which may include:

  • Appointment confirmations

  • Appointment reminders

  • Follow-ups after service

  • Tech support responses to your inquiries

Message Frequency

Message frequency may vary depending on appointment activity or your level of engagement.

Message & Data Rates

Standard message and data rates may apply based on your mobile plan and carrier.

Opt-In Methods

You may opt in to receive SMS messages from Golden Age Tech Support, LLC in the following ways:

  • Verbal Consent: We ask during scheduling using this script:

    “Do you agree to receive Conversations (external) text messages from Golden Age Tech Support, LLC? Msg & data rates may apply. Reply STOP to opt out. HELP for support. Frequency may vary.”

  • Customer-Initiated Messaging: By texting us first, you agree to receive SMS under the same terms above.

Opt-Out Instructions

You may opt out at any time by replying STOP to any message. You may also contact us directly to request removal.

Help

For support, reply HELP to any message or contact us directly at (303) 276-7623.

Disclosures

  • Message and data rates may apply

  • You may opt out at any time by texting STOP

  • You may request help by replying HELP or calling us

  • Message frequency may vary

  • View our full Privacy Policy

  • View these Terms of Service

4. Service Limitations

We strive to resolve all technical issues but do not guarantee that all problems can be fixed. Services are provided “as is”, without warranties.

We are not responsible for:

  • Data loss, software corruption, or system failures

  • Hardware issues beyond our control

  • Indirect or incidental damages resulting from service use

5. Payment & Billing Policy

  • Payments are due at the time of service

  • Monthly subscribers are billed automatically

  • Refunds are not provided for completed services

6. Governing Law & Dispute Resolution

These Terms are governed by the laws of Colorado, USA. Any disputes shall be resolved in Colorado courts.

7. Contact Us

If you have questions about these Terms, contact us at:
📧 Email: support@goldenagetechsupport.com
📞 Phone: (303) 276-7623
🌐 Website: https://www.goldenagetechsupport.com

📍 View our Terms of Service at: https://www.goldenagetechsupport.com/terms-of-service