Effective Date: April 4, 2025

Golden Age Tech Support, LLC (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information, including information related to SMS (text message) communications.

By using our services, including texting with us, you agree to the terms outlined in this Privacy Policy. If you do not agree, please discontinue use of our services.

1. Information We Collect

We may collect the following types of personal information:

• Personal Details: Name, phone number, email address, and mailing address

• Service-Related Information: Device details, troubleshooting needs, and appointment history

• Payment Information: Processed securely through third-party providers (we do not store credit card data)

• Communication Records: Phone calls, emails, and SMS messages exchanged for service purposes

2. How We Use Your Information

We use your information to:

• Schedule and confirm appointments

• Provide in-home, virtual, or phone-based tech support

• Send appointment reminders and service follow-ups

• Respond to technical support questions via SMS

• Process payments and manage billing

• Improve customer service and internal operations

• Comply with legal and security obligations

3. SMS Consent & Communications

SMS Consent Communication

The phone numbers collected during the SMS consent process will not be shared with third parties for marketing purposes.

By providing your phone number, you consent to receive conversational SMS messages from Golden Age Tech Support, LLC, such as:

• Appointment confirmations

• Appointment reminders

• Follow-up messages after visits

• Tech-related responses initiated by the customer

Message Frequency

Message frequency may vary depending on the type of communication and level of engagement.

Potential Fees for SMS Messaging

Message and data rates may apply, depending on your mobile carrier and pricing plan.

Opt-In Methods

You may opt in to receive conversational SMS messages from Golden Age Tech Support, LLC in the following ways:

• Verbally: We ask for verbal consent using the following language:

  “Do you agree to receive Conversations (external) SMS messages from Golden Age Tech Support, LLC? Msg & data rates may apply. Reply STOP to opt out. HELP for support. Frequency may vary.”

• Via Text Message: By texting us first, you automatically agree to receive conversational SMS from Golden Age Tech Support, LLC under the same terms listed above.

Opt-Out Option

You may opt out of receiving SMS messages at any time by replying STOP to any message.
You may also contact us directly to request removal from our messaging list.

Help

To get help or support, reply HELP to any message, or contact us directly at (303) 276-7623.

Standard SMS Disclosures

• Message and data rates may apply

• You may opt out at any time by replying STOP

• You may reply HELP or call us at (303) 276-7623 for support

• Messaging frequency may vary

• Visit our Privacy Policy

• Visit our Terms of Service

4. How We Protect Your Information

We implement reasonable security measures to protect your personal information. However, no method of data transmission or storage is 100% secure. We advise against sending sensitive personal information via SMS.

5. Information Sharing

We do not sell, rent, or trade your personal information.

We may share limited data with:

• Service providers (e.g., billing or CRM software) under strict confidentiality agreements

• Government authorities or law enforcement when legally required

6. Changes to This Policy

We may update this Privacy Policy at any time. We encourage you to check this page periodically. Continued use of our services after an update means you accept the revised terms.

7. Contact Us

If you have any questions, contact us at:

📧 Email: support@goldenagetechsupport.com
📞 Phone: (303) 276-7623
🌐 Website: https://www.goldenagetechsupport.com

📍 View this policy at: https://www.goldenagetechsupport.com/privacy-policy