Terms and Conditions

These terms explain how Golden Age Tech Support, LLC (“we,” “our,” or “us”) works with you. We kept them short and in plain language. If you have a question, call or text us at (303) 276-7623.

Jump to SMS Terms & Conditions

1. Our services

We help with computers, phones, tablets, Wi-Fi, email, and other everyday technology. We help in your home, by phone, or online with Remote Help.

2. How visits and Remote Help are billed

• In-home visits: You choose the length of your visit when you book, at the rates on our Pricing page. If you want more time, we ask you first, and we only add it if you say yes.

• Remote Help: $35 per 15 minutes for the first half hour, then $25 per 15 minutes. 15 minute minimum. You only pay for the time you use.

We talk about cost before we start, so there are no surprise charges.

3. Payment

Payment is due at the time of service.

4. Your backups

We are careful with your devices and your information. Even so, you are responsible for keeping your own backups of your photos, files, and other data. If you would like help setting up a backup, just ask and we can do that with you.

5. What we cannot promise

We work hard to fix every problem, but we cannot guarantee a fix when a device has a hardware failure, such as a failing hard drive, screen, battery, or other worn out or damaged part. If we find a hardware problem, we will tell you plainly and explain your options.

SMS Terms & Conditions

Program name: Golden Age Tech Support text messages.

What we send: appointment confirmations and reminders, replies to your tech support questions, and follow-ups about your visit. We do not send marketing texts.

How you opt in: on our Request a Visit page (www.goldenagetechsupport.com/request), check the optional box that says Golden Age Tech Support may text you. The box is not checked for you, and you do not have to check it to book a visit.

Consent is not a condition of service: you can use all of our services without agreeing to texts.

Message frequency: Message frequency varies, depending on your visits and questions.

Cost: Message and data rates may apply.

Opt out: Reply STOP to any message to stop texts. We will send one text confirming you are opted out. Reply START to opt back in.

Help: Reply HELP to any message for help, call us at (303) 276-7623, or email support@goldenagetechsupport.com.

Carriers: Carriers are not liable for delayed or undelivered messages.

Sharing: Mobile numbers and SMS consent are never shared or sold to third parties or affiliates for marketing.

Privacy: To learn how we handle your information, including your phone number and text messages, read our Privacy Policy.

6. Changes to these terms

We may update these terms from time to time. The date at the top of this page shows when they last changed.

7. Contact us

Phone: (303) 276-7623
Email: support@goldenagetechsupport.com